FAQs
🛍️ What products do you offer?
We create tote bags, jigsaw puzzles, mugs, notebooks, and calendars, all featuring whimsical, original, puzzle-inspired and crafts-inspired artwork.
🚚 Where do you ship?
We ship anywhere in the U.S., Puerto Rico, and U.S. territories. International shipping is not available at this time.
💳 How much is shipping?
All shipping is FREE. No surprises at checkout. (We also cover any small surcharges during busy seasons.)
📦 Will all of my items arrive in the same package?
Most of the time, yes — but items from different print providers will ship separately and, occasionally, even products from the same provider may arrive in separate packages. Don’t worry, you’ll get tracking for each package, so you can follow along.
🕒 How long will it take to get my order?
Specifics are included in each product listing, but here’s a general reference:
- Production: 1–3 business days
- Shipping (Continental U.S.): Usually 5–10 business days
- Shipping to Alaska, Hawaii, Puerto Rico, and U.S. territories: Add 7–12 business days
Please allow extra time during peak seasons, weather events, or carrier delays.
📧 How do I track my order?
After checkout, you’ll get an order confirmation email. When your items ship, you’ll receive a tracking email with all the details.
📦 Can I return, exchange, or cancel my order?
Because everything is made to order, we don’t accept returns, exchanges, or cancellations. If an item is damaged, defective, or incorrect, please see the next question for details.
⚠️ What if my order arrives damaged, defective, or incorrect?
Contact us within 7 days of delivery with: your order number, a brief description of the problem, and a photo of the item showing the defect, damage, or wrong item (all photos in one frame if possible). We’ll work with you and our print partner to resolve it quickly. For full details, please see our Refund & Return Policy.
📬 Can I send a gift directly to someone?
Yes! Enter the recipient’s name and address at checkout, and the item will be shipped directly to them. Prices are not included in the package, so it’s easy to send as a gift.
💌 Do you offer gift cards or personalization?
Not at this time. Each item is produced exactly as shown, with no customizations, gift wrapping, or gift cards.
🖼️ Why do some designs appear on more than one product?
Some illustrations work well on multiple items, and we want to showcase the artwork wherever it shines!
🧩 What does “puzzle-inspired art” mean?
Our puzzle-inspired, or puzzle-themed, images include puzzle pieces in creative and surprising ways—sometimes playful, sometimes elegant, always whimsical, and always original.
🐑 What’s the Whimsical Wool Buddies series?
Whimsical Wool Buddies is a cozy, colorful series celebrating knitting, crocheting, and the animals who provide the wool - - fun, charming, and whimsical.
Not at this time. Each item isproduced exactly as shown, with no customizations, gift wrapping, or gift cards.